User Experience and Insights Specialist

We are Milestone Systems, a global company in growth. We make software for video management and our solutions are sold through a distribution and partner channel and are available in most countries around the world. Our philosophy is simple: by working closely together, take risks and having fun while we work, we will succeed in delivering better solutions that improve our business potential.

The opportunity

As we grow quickly and globally, so does our need for improved digital solutions. In the eCommerce department, our responsibility is to provide our partners and customers with a world-class online sales and service platform. We service the organization, our partners and our customers on a global scale.

We are looking for an experienced User Experience & Insight Specialist with excellent research skills able to set high standards for digital user experiences on various digital platforms.

The role

As a User Experience & Insight Specialist, you will be a part of a versatile and multinational team located in our office in Brøndby. You will work closely together with other UX and Insight Specialists, Designers and Developers in creating intuitive and user-friendly digital solutions. You are passionate about working and generating ideas within a commercial framework. You will refer to the Manager of User Experience & Projects.

Your responsibilities will be to:

  • Conceive and conduct user research, interviews and surveys.
  • Translate complex user and business needs into concepts, sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes.
  • Take a user-centered design approach and rapidly test and iterate wireframes and designs.
  • Identify information architecture and usability problems and optimize current digital solutions.  
  • Ask smart questions, take risks and champion new ideas.

We would love to hear from you if you:

  • Have a bachelor’s or master’s degree in Digital Design with a specialty in Service Design, UX Design or similar.
  • Have 3+ years of experience in developing digital user experiences from concept to production.
  • Have 3+ years of experience in user research methods and usability testing.
  • Are an experienced user of wireframing and prototyping tools (preferably Sketch and InVision).
  • Are a natural problem solver with a positive can-do attitude and a passion for designing great responsive digital experiences.
  • Are a strong supporter of a user-centered design approach like Design Thinking.
  • Have excellent communication skills.
  • Have a good business understanding.
  • Have excellent English skills, both spoken and written.

We offer you

  • A full-time position located in Brøndby.
  • A lot of responsibility and influence in your daily work.
  • An independent development plan to help you grow and develop your career.
  • A fun and high-pace work environment with flexible work hours.
  • Great breakfast and lunch every day.

Please note that the position requires that you live in Denmark and have a valid Danish work visa.

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Kontakt os

Bodil Haumann

+45 21607013

Dampfærgevej 27, 5.sal
(Rebel Work Space)
2100 København Ø