Client Service Director / Head of Retail
Aligned with the growth strategy for The North Alliance (NoA), NoA Ignite is seeking a Client Service Director/ Head of Retail to play a key role in fostering client relationships and driving business expansion.
It is a commercial role, and you’d be responsible for driving revenue growth, meeting sales targets, and developing growth strategies for retail as an industry focus for NoA Ignite. This position focuses on maximizing commercial value, expanding market presence, and ensuring profitable delivery of services.
As Client Service Director / Head of Retail, you’ll drive growth by combining strategic insight with a passion for outstanding customer experiences enabled by digital technology. You stay on top of retail trends — from personalization and omnichannel commerce to emerging digital experience platforms. You’ll advise clients on digital transformation roadmaps, customer experience, and the intelligent use of data and AI to help our clients reach their goals. By translating retail challenges — like shifting consumer behaviors and increasing competition — into actionable digital strategies, you’ll help shape the future of modern commerce. You will drive the development of our point of view on the retail industry, proposals, presentations, and pitches for major contracts in collaboration with other NoA agencies.
Come be a part of NoA Ignite
NoA Ignite is a digital consultancy that delivers real outcomes by connecting user-centric design, business strategy, AI, and deep tech integrations. We engineer impactful experiences to accelerate growth through digital. We believe that in the future, growth is driven by the experiences we create — for people, for businesses, and for the world they shape together. We believe the future belongs to those who shape it while relying on human intelligence, not only generic technology. In 2023, NoA Ignite was featured on Fast Company’s top 100 list of the most innovative companies in the world.
The Role as Client Service Director / Head of Retail
You will be in the very center of NoA Ignite’s commercial activities - ideally bringing a skill set across digital and data platforms, CMS, digital design, UX/UI, and web development processes and methodologies. Knowledge and project experience in marketing technology, data integration, and digital platforms in the retail space will be highly valued.
Key Responsibilities and Success Metrics
Build and maintain strong relationships with clients, acting as a trusted advisor and strategic partner
Develop and execute strategic account plans to meet targets and drive growth, especially within the retail industry
Collaborate with the design-, data- and development teams to ensure successful project delivery, meeting client expectations and timelines
Understand clients' business objectives and challenges, and provide solutions that meet their needs
Monitor client satisfaction and address any issues or challenges in a timely manner
Stay up-to-date with industry trends in retail, best practices, and competitive landscape, and provide recommendations to improve our service offering
What we are looking for
Both the strategic mindset to identify business opportunities and the technical ability to advice clients and guide internal teams
Knowledge about and experience with e-com platforms and CMSs in complex client/project environments. Some experience delivering platform development projects, preferable with a MACH architecture.
Understanding Design Thinking as a business development tool alongside being familiar with UX/D processes.
Experience managing full project lifecycles; from pitch and proposal to delivery - meeting client goals and internal capabilities
Ability to collaborate cross-functional across the NoA family to create comprehensive solutions
Strong relationship-building and account management skills, with a focus on growing lasting client partnerships.
Excellent communication skills towards clients and in motivating high-performing teams - having the ability to work independently and collaboratively in a dynamic environment
Fluent in Danish and English speaking and writing
NoA Ignite values a willingness to learn and provide resources for professional development meaning being open to candidates who might not meet every single requirement but are eager to learn.
NoA Ignite Culture
From a fantastic office in the heart of Copenhagen City, you will find passionate people willing to help and support each other across organizational levels and professional competencies.
About NoA Ignite
With 450 experts across offices in Denmark, Sweden, Norway, Finland and Poland, NoA ignite is specialized in creating customer-driven growth and a proud part of NoA. NoA is Scandinavia’s leading creative-tech player specialized in creating customer-driven growth. NoA’s full range of capabilities cover all levels of strategic transformation and helps connect the entire customer journey through business consulting, advertising and communications, digital products and platforms, brand experiences and data-driven marketing. Guided by a belief in the power of creative problem-solving, a can-do entrepreneurial spirit, and a collaborative culture, NoA is on a quest to make a positive impact on the future.
NoA was founded in 2014 and currently employs approx. 1250 people across Denmark, Sweden, Norway, Finland, and Poland. NoA consists of the following companies: &Co., Åkestam Holst, Anorak, Bob the Robot, NoA Health, Bold, NoA Elevate, NoA Consulting, NoA Ignite, Unfold, NoA Connect, Scienta and Bluebird.
Read a lot more about NoA Ignite: www.noaignite.com and https://www.thenorthalliance.com
Questions? Call Induce partner Bodil Haumann at 21607013 or mail bodil@induce.dk
Information
Position: Client Service Director/Head of Retail. Bosiddende i DK, taler og skriver dansk. Fuld tid.
Company: NoA Ignite
Location: Adelgade 12, Kbh.K
Website: www.noaignite.dk and
www.thenorthalliance.com
Kontakt
Induce
Rahbeks Allé 21
1801 Frederiksberg C
Danmark
Bodil Haumann
Partner, Induce
+45 21607013